pk9k Privacy Policy

1. Introduction

pk9k ("the Platform", "we", "us", "our") is an online betting and casino platform operating at pk9k.io, primarily serving players in Bangladesh. We are committed to protecting the personal data of every individual ("you", "the User", "the Player") who visits, registers on or uses any part of our platform.

This Privacy Policy explains:

• What categories of personal data we collect from you and how we collect it;
• The purposes for which we use your personal data;
• The legal basis on which we rely to process your personal data;
• Who we share your data with and under what conditions;
• How long we retain your data;
• The security measures we apply to protect your data;
• Your rights in relation to your personal data; and
• How to contact us with data protection queries or requests.

This Privacy Policy forms part of our Terms & Conditions. By creating a pk9k account or by using any part of the platform that requires a registered account, you confirm that you have read and understood this policy.

2. Data We Collect

We collect personal data from you in the following categories and through the following means:

2.1 Registration Data

When you create a pk9k account, we collect the information you provide directly, including:

• Full legal name;
• Date of birth (to verify you are 21 years of age or older);
• Residential address (including city, district and postal code);
• Email address;
• Mobile phone number;
• Username and encrypted password.

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, we may collect copies of:

• Government-issued photo identification (National ID card, passport or driving licence);
• Proof of residential address (utility bill, bank statement or similar document dated within 90 days);
• Proof of ownership of a payment method used on the account (e.g., screenshot of bKash or Nagad account registered in your name).

2.3 Financial Transaction Data

When you make deposits or withdrawals, we collect transaction records including:

• Deposit and withdrawal amounts in Bangladeshi Taka (৳);
• Payment method type (bKash, Nagad, Rocket, Upay, Visa, Mastercard, bank transfer);
• Transaction reference numbers and timestamps;
• Account numbers or wallet identifiers associated with your chosen payment method (stored in masked form where possible).

2.4 Gameplay and Betting Data

We maintain records of your activity on the pk9k platform, including:

• Bets placed, stakes, odds accepted and outcomes;
• Casino game sessions, game titles played, bet sizes and results;
• Bonus claims, wagering progress and promotion history;
• Account balance history.

2.5 Technical and Device Data

When you access pk9k we automatically collect certain technical data, including:

• IP address and approximate geographic location derived from IP;
• Device type, operating system and browser type/version;
• Session timestamps, pages visited and navigation paths;
• Cookie identifiers and similar tracking data (see Section 6).

2.6 Communications Data

If you contact pk9k support via email, WhatsApp or any other channel, we retain records of those communications, including the content of messages, timestamps and any supporting documents you submit. This data is used to resolve your query and to improve our support services.

3. How We Use Your Data

pk9k uses the personal data we collect for the following purposes:

Purpose	Data Categories Used
Account creation and management	Registration data, device data
Identity verification and KYC compliance	Registration data, KYC documents
Processing deposits and withdrawals	Financial transaction data, KYC data
Delivering betting and casino services	Gameplay data, financial data
Fraud detection and anti-money laundering checks	All categories
Responsible gaming monitoring and intervention	Gameplay data, registration data
Customer support and dispute resolution	Communications data, account data
Platform security and abuse prevention	Technical data, device data
Marketing communications (with consent)	Registration data, gameplay data
Legal and regulatory compliance	All categories as required

We do not use your personal data to make automated decisions that produce significant legal effects on you without human review. If automated tools flag your account for review (for example, for responsible gaming reasons or fraud detection), a member of the pk9k team will review the case before any material action is taken.

4. Legal Basis for Processing

pk9k relies on the following legal bases to process your personal data:

• Performance of a contract: Processing your registration data, financial transaction data and gameplay data is necessary to fulfil the contractual relationship between you and pk9k as established by our Terms & Conditions.
• Legal obligation: Identity verification, anti-money laundering checks and record-keeping obligations require us to process certain categories of data regardless of consent.
• Legitimate interests: We process technical and device data to maintain platform security, prevent fraud and improve the user experience. These interests do not override your fundamental privacy rights.
• Consent: Where we send you direct marketing communications by email or in-app notification, we do so on the basis of your consent. You may withdraw consent at any time by contacting support or updating your account preferences.

5. Data Sharing and Third Parties

pk9k does not sell, rent or trade your personal data. We share your data with third parties only in the following limited circumstances:

5.1 Payment Processors

To process deposits and withdrawals, we share necessary transaction data with payment providers including bKash, Nagad, Rocket, Upay, Visa, Mastercard and participating Bangladeshi banks (including Dutch-Bangla Bank, City Bank and BRAC Bank). These providers are contractually bound to use your data solely for payment processing and are not permitted to use it for any other purpose.

5.2 Identity Verification Providers

We use third-party KYC and identity verification services to confirm the identity of players and to comply with anti-money laundering obligations. These providers process identity document data on our behalf under strict data processing agreements.

5.3 Game Content Providers

Casino and sports betting content is supplied by third-party studios including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming and Spribe. These providers may receive session-level technical data (such as player session tokens and game transaction records) necessary to deliver and settle game rounds. They do not receive your full personal profile.

5.4 Fraud Prevention and Security Services

We share device data and behavioural signals with fraud detection and cybersecurity partners to protect the platform and its players from fraudulent activity, account takeover attempts and other threats. These partners process data strictly as data processors under our instruction.

5.5 Legal and Regulatory Disclosure

pk9k may disclose personal data to law enforcement agencies, courts or regulatory bodies where required to do so by applicable law, court order or in response to a valid legal request. We will notify you of such a disclosure where legally permitted to do so.

5.6 Business Transfers

In the event of a merger, acquisition, restructuring or sale of pk9k's business or assets, personal data held on the platform may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any changes to the applicable privacy policy before the transfer takes effect.

6. Cookies and Tracking Technologies

pk9k uses cookies and similar tracking technologies to operate the platform, remember your preferences and analyse how users interact with our services. The types of cookies we use are as follows:

• Strictly necessary cookies: These are essential for the platform to function. They include session authentication cookies and security tokens. These cannot be disabled without impairing core platform functionality.
• Functional cookies: These remember your preferences, such as your preferred language setting or saved login state, to improve your experience across sessions.
• Analytics cookies: We use anonymised analytics data to understand which features are used most frequently, how players navigate the platform and where technical issues arise. This data is aggregated and does not identify you personally.
• Marketing cookies: Where you have consented to marketing communications, we may use cookies to deliver personalised promotional content relevant to your playing activity on pk9k. You may opt out at any time.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will prevent you from logging in and using the platform. Disabling other cookie categories will not affect core functionality but may reduce the quality of your experience.

7. Data Retention

pk9k retains your personal data for the following periods:

• Active account data: Retained for the full duration of your account relationship with pk9k.
• Account closure data: Following account closure, core account data (identity, transaction history, KYC documents) is retained for a minimum of five years to comply with anti-money laundering record-keeping obligations.
• Communications and support records: Retained for three years from the date of the last communication.
• Technical and device logs: Retained for up to 12 months, after which they are either deleted or anonymised.
• Marketing consent records: Retained for the period during which consent is active and for one year following withdrawal of consent, to demonstrate compliance.

Once a retention period expires, data is securely deleted or irreversibly anonymised. Anonymised statistical data may be retained indefinitely as it can no longer be used to identify you.

8. Data Security

pk9k applies industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, loss or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and the pk9k platform;
• Encryption of sensitive stored data, including payment method details and identity documents;
• One-way hashing of account passwords — passwords are never stored or transmitted in plain text;
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis;
• Regular security assessments and penetration testing of platform infrastructure;
• Automated monitoring for suspicious login activity, unusual transaction patterns and other indicators of account compromise.

Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, pk9k will notify affected users without undue delay and will take immediate remedial action.

9. Your Rights

As a pk9k player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at the address in Section 13.

• Right of access: You may request a copy of the personal data we hold about you. We will respond to verified access requests within 30 days.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (such as updating your contact number) can be made directly in your account settings.
• Right to erasure: You may request deletion of your personal data where we no longer have a legal basis to retain it. Note that certain data must be retained by law (see Section 7) and cannot be deleted on request.
• Right to restrict processing: In certain circumstances you may request that we restrict the processing of your data while a rectification or objection request is being assessed.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including direct marketing. Objections to direct marketing will be honoured immediately.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
• Right to data portability: You may request a copy of your account data in a structured, machine-readable format for transfer to another service provider, where technically feasible.

10. Children and Minors

The pk9k platform is strictly for adults aged 21 years and over. We do not knowingly collect personal data from any person under the age of 21. If we discover that an account has been created by a person under 21, that account will be closed immediately, all data associated with the account will be securely deleted (subject to any mandatory retention obligations), and any funds held in the account will be handled in accordance with our responsible gaming obligations.

If you are a parent or guardian and believe that a minor has registered an account on pk9k, please contact us immediately at [email protected]. We will investigate and act promptly.

11. Third-Party Websites and Services

The pk9k platform may contain references to third-party services such as payment providers (bKash, Nagad, Visa) and game studios. This Privacy Policy applies solely to data processed by pk9k. When you interact with a third-party service — for example, when completing a bKash payment on the bKash platform — that service's own privacy policy governs how your data is handled. pk9k is not responsible for the data practices of third-party services and encourages you to review their privacy policies independently.

12. Changes to This Privacy Policy

pk9k reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations or platform features. When material changes are made — particularly changes that affect how we use or share your personal data — we will notify registered players via a prominent platform notice and, where an email address is on record, by direct email. The effective date at the top of this document will be updated on every revision.

Your continued use of the pk9k platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any change, you may close your account by contacting support and requesting deletion of your data in accordance with Section 9.

13. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or to the way pk9k processes your personal data, please contact our support team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• WhatsApp: +880 1700 000000
• Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)

We aim to acknowledge all data protection queries within one business day and to provide a substantive response within 30 days. Complex requests involving data access or erasure may require up to 30 additional days; we will notify you if an extension is required.